Catholic Health Initiatives: Quality

BOARD MEMBERS EQUIPPED TO CHAMPION QUALITY

Intent on shifting the conversation from dollars and cents to infection rates and safety, Catholic Health Initiatives sought to change the role of its board members in 19 states. Traditional slide-based education, though easy and great for consistency, too often left board members bored. Slides just weren’t effective in helping members understand the complex concepts and measures necessary to become more effective quality care advocates. 


JAYRAY WENT TO WORK

  • Created an engaging overview video that succinctly presented the vital role of board members
  • Punctuated the video presenter’s comments with charts, visuals and images of real patients
  • Developed a guide for thoughtful discussion between board members and hospital leaders about monthly quality reports
  • Created a quick reference guide for the nine quality measures and a glossary